Contact Dealer
Service Excellence at Rick Case Mitsubishi in Atlanta
Thursday, August 5, 2010
August 02, 2010
Dear Rick and Rita Case,
I wanted to let you know just how I appreciated the above and beyond service that I received from your service department in Duluth.
I brought my broken-down, 2001 Mitsubishi Montero to your service department in late June. Prior to arriving at your location, I spoke with Brian Consaul about the possibility of needing a replacement engine. After a few days, I was contacted and told that "the engine is running fine but there are other issues that need to be addressed." I agreed to all the suggested repairs for the vehicle.
The second week in July I was notified that the vehicle had been mis-diagnosed. I really did need major engine work and eventually a replacement engine.
I was impressed in how Brian handled the deliverance of information to me. Brian also had a solution to how this would not cost more $$$$ than what was discussed in the original repair quote.
That put the "WOW" (walk on water) in my situation. I am due to pick up my Mitsubishi on this day.
Brian: you and your team Rock. You restored life back to my truck, you provided me with a car during my entire service and I was kept informed. I also want to thank Monica Brown, she is always very pleasant and helpful!
You will have my business for many years to come.
Thank you, thank you, thank you.....
Bobbie
Dear Rick and Rita Case,
I wanted to let you know just how I appreciated the above and beyond service that I received from your service department in Duluth.
I brought my broken-down, 2001 Mitsubishi Montero to your service department in late June. Prior to arriving at your location, I spoke with Brian Consaul about the possibility of needing a replacement engine. After a few days, I was contacted and told that "the engine is running fine but there are other issues that need to be addressed." I agreed to all the suggested repairs for the vehicle.
The second week in July I was notified that the vehicle had been mis-diagnosed. I really did need major engine work and eventually a replacement engine.
I was impressed in how Brian handled the deliverance of information to me. Brian also had a solution to how this would not cost more $$$$ than what was discussed in the original repair quote.
That put the "WOW" (walk on water) in my situation. I am due to pick up my Mitsubishi on this day.
Brian: you and your team Rock. You restored life back to my truck, you provided me with a car during my entire service and I was kept informed. I also want to thank Monica Brown, she is always very pleasant and helpful!
You will have my business for many years to come.
Thank you, thank you, thank you.....
Bobbie
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